Manage Quality Customer Service Essays - 2329 Words

Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area. This does change depending on different areas. For example the fees and how much people in the local community are willing to pay and also see what the other schools in the area are charging. Look at the numbers of students in each class†¦show more content†¦You want to see improvements every week. This shows that what you are paying for is worthwhile. SECTION 2 Assessment Activity 3 1. Detail the methods and procedures that might be, used by an organization to communicate with customers to identify and agree on product/service specifications. Firstly good communication with the customer is necessary. Identifying exactly what the customer needs and expectations are and why they are purchasing from you. This could be because your company is providing the cheapest cost etc†¦ Business plans help the company who is providing the service understand in writing what the customer is purchasing and what they are expecting to receive. This way all managers and employees from the organization can see what they are to provide to the customer. The business plan is a statement that gives goals and objectives including strategies that enable the supplier to reach those goals both future and present. For the running of a day to day business, it is good to have an operational plan in place so that the customers receive the expectations that is promised to them. Having effective resource management is very key to having a great level of production and productivity. This helps with accountability so that the level of what is expected from the organization to the customer is fulfilled. Customer profiling helps withShow MoreRelatedManage Quality Customer Service1633 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to adviseRead MoreEssay on Manage Quality Customer Service4529 Words   |  19 Pages | |Manage Quality Customer Service | |This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure | |products and services are delivered and maintained to standards agreed by the organisation. Many managers are involved in ensuring that | |products and services are delivered and maintainedRead MoreSample Strategy Maps1108 Words   |  5 PagesFinancial Perspective Leader in Strategic Markets Increased Shareholder Value Diversify Revenue Streams Predictable Profitability â€Å"Customer Intimacy† â€Å"eBusiness Solution Leadership† Flexible, Innovative Solutions One Stop Accountability Deliver Comprehensive Solutions â€Å"Operational Excellence† Consistently Meets Expectations Customer Perspective Lifelong Advisor Proactively Deliver Value Easy to do business with Internal Perspective Build Lifelong Relationships Read MoreHqm=Cs1604 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to advise on andRead MoreBus 430 Assignment 2: Inventory Management1369 Words   |  6 Pages(2) manufacturing or two (2) service companies that manage inventory and complete this assignment. Write a six to eight (6-8) page paper in which you: 1. Determine the types of inventories these companies currently manage and describe their essential inventory characteristics. 2. Analyze how each of their goods and service design concepts are integrated. 3. Evaluate the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction. 4. Compare andRead MoreQuality Control : Quality Of A Product And Service1268 Words   |  6 PagesQuality control is evaluation process about quality of a product and service. It includes what actions a business to provide for the control and verification of certain characteristics of a product or service. It often relate to testing the quality of products or the results of services. The dependable, satisfactory, safe are aims of quality control to make sure that the product and service which are provided specific requirements and characteristics. The product and service is examined often randomlyRead MoreMarketing Mix - Service 7 Ps1528 Words   |  7 PagesCONTINUUM LEARNING PTE LTD 7Ps of Services Marketing Companies are competing strategically through service quality for greater differentiation in todays competitive marketplace. Successful companies focus on the services-dominant paradigm with investment in people, technology, human resources policies, and compensation linked to service performance of employees. This is important because contact employees’ attitudes and behaviours significantly influence the quality of service. They present the â€Å"face andRead MoreMarketing Wants Quicktime Support, And Customer Service Needs Real Media777 Words   |  4 PagesManufacturing needs Windows Media support, and customer service needs Real Media. You want to be able to centralize the administration of streaming servers, the disk storage of large audio and video files, and, of course, you want to be able to restrict and monitor bandwidth from the same central location. You want to provide simple self-service to end-users while maintaining control. You also need to track usage by de partment and bill your internal customers based on their usage, when applicable. MACCIUSRead MoreThe Expectation Management Of A Parcel Delivery Company1522 Words   |  7 Pageslevel of service in order to redefine the company’s business model. It will look at the promises the company makes and if they are realistic and how they will follow through, the choices it offers it customers and if the too are realistic or sustainable. The intent is to create a tiered-value offering based on the customers communicated service criteria. Based on what a company learns from the communication of what the customer expects, the company should be able to define its customer service businessRead MoreChallenges Faced By Hotel Competitors And Customers1606 Words   |  7 Pagestravel, globalizing and growing of economy. Nowadays, managing hospitality operations is not such easy, the reason is now there are huge amount of hotel competitors and customers are expecting more with higher living lifestyle. With the high amount of luxury travellers, hotels are tend to become mo re luxury by increase the service level and innovate high technology to gain competitive advantage. However, there might have challenges on operating the hotels with the issues of uncertainty. In this essay